This privacy policy explains how Afeni Healthcare collects, uses and protects the personal information you provide through this website. We are committed to safeguarding your privacy and handling your data in line with UK data protection law.
Who we are
Afeni Healthcare Limited (company number 13816008), 1 Abacus House, Newlands Road, Corsham, Wiltshire, SN13 0BH, is the data controller for the information collected through this website. You can contact us about data protection at enquiries@afenihealthcare.co.uk or on 0117 244 7423.
Information we collect
We collect information you provide directly — for example when you submit a contact form, make a referral or apply for a job. This may include your name, contact details, and any information you choose to share with us.
A referral form may include health information about the person needing support. That is special-category data under UK GDPR, and we only collect it because it is necessary to assess and provide health and social care (Article 9(2)(h)). Please share only what is needed for us to respond.
How we use your information
- To respond to your enquiries and referrals
- To assess and provide care and support
- To process job applications
- To provide and improve our services
- To meet our legal and regulatory obligations, including to the Care Quality Commission
Our lawful basis
- Consent — where you have ticked the box on a form to allow us to process your details
- Legitimate interests — responding to enquiries and running our recruitment process
- Legal obligation — record-keeping and regulatory reporting
- Health or social care (Article 9(2)(h)) — for health information contained in a referral
Who we share it with
We do not sell your data or use it for advertising. We share it only with service providers who help us run the site and our services — our website host, our database provider and our email provider — and with regulators, commissioners or other professionals where we are required or asked to as part of arranging care.
How long we keep it
We only keep personal data for as long as we need it, and website submissions are deleted automatically once that period ends:
- General enquiries — up to 12 months after the enquiry is closed
- Referrals — up to 24 months after a referral is declined; accepted referrals become part of the care record and are kept in line with health and social care record-keeping requirements
- Job applications and CVs — up to 12 months after the application is unsuccessful or withdrawn
Cookies and analytics
We only set analytics cookies if you accept them in the cookie banner. See our cookie policy for details and to change your mind at any time.
Your rights
You have the right to access, correct, delete or restrict the use of your personal data, to object to processing, to request a copy in a portable format, and to withdraw consent at any time. To exercise any of these rights, contact us at enquiries@afenihealthcare.co.uk — we will respond within one month.
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.